Need support?

Cross Matter serves both law firms and individuals, and some answers differ depending on which you are — so the help below is split into two. Find your section, or send us a message at the bottom.

For law firmsFor individuals — Deposition Prep

For law firms

Support for firms using the Cross Matter platform. Most day-to-day help lives inside the app once you're signed in; the answers below cover data, security, and how to reach us.

Your data, security, and HIPAA

Getting help

For individuals — Deposition Prep

Support for people using Deposition Prep to practice for their own deposition. Deposition Prep is deposition education, not legal advice.

Plans and billing

Refunds

Your records and data

Account and access

Send us a message

For firms or individuals. Use the email address on your account so we can find you.

Please don’t include medical details or records here. We don’t need them to help, and this form isn’t where your records live.

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