Website Terms of Use
WEBSITE TERMS OF USE
Cross Matter™ Legal AI Platform
Effective date: 07/16/2026 Last updated: 07/16/2026
1. Acceptance of These Terms
These Website Terms of Use (“Terms”) are a binding agreement between you and Converge Health LLC, a Minnesota limited liability company (“Converge Health,” “we,” “us”), governing your access to and use of our website at www.crossmatter.com and any informational content, demonstrations, or materials we make available through it (the “Site”). By accessing or using the Site, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Site. You represent that you are at least 18 years old and able to enter into a binding agreement.
2. These Terms Do Not Govern the Cross Matter Platform
The Site is a marketing and informational property. Access to and use of the Cross Matter platform itself is provided only under a separate written agreement — the Master Services Agreement (“MSA”) together with the applicable Order Form, Business Associate Agreement (“BAA”), and Data Processing Agreement (“DPA”) (collectively, the “Platform Agreements”).
If you are a customer or an authorized user of a customer, the Platform Agreements govern your use of the platform and your data, and they control over these Terms to the extent of any conflict. Nothing in these Terms limits, waives, or modifies any right or obligation under the Platform Agreements, and nothing in these Terms creates any right to access the platform. Any matter documents, evidence, or protected health information are handled solely under the Platform Agreements, never under these Terms.
3. Permitted Use of the Site
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and view the Site for your own informational and internal business purposes, and to evaluate whether to engage Converge Health. You acquire no ownership rights in the Site or its content.
4. Restrictions
You will not, and will not permit anyone to:
- copy, modify, distribute, or create derivative works of the Site or its content, except as expressly permitted;
- reverse engineer, decompile, or attempt to derive source code from any part of the Site;
- scrape, harvest, or use automated means to access or collect data from the Site, or impose an unreasonable load on our infrastructure;
- circumvent or test the security or access controls of the Site, or probe or scan it for vulnerabilities except under a written authorization from us;
- use the Site to benchmark or build a competing product or service, or for any unlawful, infringing, deceptive, or harmful purpose;
- misrepresent your identity or affiliation, or remove or alter any proprietary notice.
5. Intellectual Property
The Site and all of its content — including text, graphics, logos, the Cross Matter™ and Converge Health names and marks, and the design and “look and feel” — are owned by Converge Health or its licensors and are protected by intellectual-property laws. Except for the limited license in Section 3, no rights are granted to you. You may not use our names or marks without our prior written consent.
6. Inquiries and Feedback
If you submit a demonstration request, contact form, or other inquiry, you are responsible for the accuracy of what you submit and for having the right to submit it. Do not submit confidential client information, protected health information, or litigation evidence through the Site or its contact forms — those belong in the platform under the Platform Agreements, not in a marketing inquiry. If you send us suggestions or feedback about the Site or our services, we may use them without restriction or obligation to you, provided we do not publicly identify you as the source.
7. Third-Party Links and Materials
The Site may link to third-party websites or contain third-party materials. We do not control and are not responsible for those sites or materials, and a link is not an endorsement. Your use of third-party sites is subject to their own terms.
8. Disclaimers
The Site and its content are provided “as is” and “as available.” To the fullest extent permitted by law, Converge Health disclaims all warranties, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the Site will be uninterrupted, secure, or error-free. Content on the Site is for general information only, is not legal advice, and does not describe the binding terms of the platform, which are set out in the Platform Agreements.
9. Limitation of Liability
To the fullest extent permitted by law, Converge Health will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or relating to your use of the Site. Converge Health’s total liability arising out of or relating to the Site and these Terms will not exceed one hundred U.S. dollars (US$100).
This Section governs only liability arising from the Site under these Terms. It does not apply to, increase, or reduce the single, all-inclusive liability cap or the allocation of risk in the Platform Agreements, which govern all liability relating to the platform, Customer Data, and PHI. (See MSA §9 and §11.2.)
10. Indemnification
You will indemnify and hold harmless Converge Health from any third-party claim arising out of your misuse of the Site or your breach of these Terms, to the extent permitted by law.
11. Changes; Suspension
We may modify these Terms or the Site at any time. We will post the updated Terms with a new effective date, and your continued use of the Site after the update constitutes acceptance to the extent permitted by law. We may suspend or restrict access to the Site, in whole or in part, at any time. Any change to these Terms affects only Site use and does not modify the Platform Agreements, which can be changed only as those agreements provide.
12. Governing Law and Venue
These Terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-laws rules. You consent to the exclusive jurisdiction and venue of the state and federal courts located in Hennepin County, Minnesota for any dispute relating to the Site or these Terms, and waive any objection to that venue. This Section is consistent with, and does not displace, the governing-law and dispute terms of the Platform Agreements as to platform matters.
13. General
These Terms, together with the Privacy Policy, are the entire agreement between you and Converge Health regarding the Site and supersede prior understandings on that subject. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a corporate transaction. The Site is intended for use within the United States.
14. Contact
Converge Health LLC
330 S Second Avenue
Suite 200-1028
Minneapolis, MN 55401
Related agreements: Master Services Agreement, Order Form, Business Associate Agreement, and Data Processing Agreement, which govern the Cross Matter platform and control over these Terms for customers.